Tablet Or Smartphone? Which Is Best For Your Field Service Techs?

The mobile technology revolution has changed the game of the market. Not only are consumers and prospects more accessible to businesses but with a solid technical grasp, companies can save more on resources while increasing their effectivity and efficiency. Optimized technology allows businesses to work with integrated systems that can be used for many things such as various transactions, services, production, operations, and logistic purposes. To take advantage of the perks of technology, companies should keep with the times. Researching and implementing the best platform, software, devices, as well as strategies are key to a successful and competitive businesses. Mobility puts everything you need at your fingertips, it would be a costly mistake not to take advantage of this. At the same time, getting onboard without doing the necessary research may also cause your business to lose money.

License: Creative Commons Link:
License: Creative Commons

Mobility for the field service industry is arguably one of the biggest innovations for remote repair and maintenance businesses. Using field service mobile applications to communicate in real time with dispatchers, customer service, managers and customers — technicians receive a tremendous boost in productivity while also saving money through reduced operations and fuel expenses.

Since mobile is the way to go for field service, what type of mobile device is best suited for the job? Smartphones and tablets have advantages and disadvantages – is there an option in between? Recent mobile devices combine smartphones and tablets to provide a more compact device without losing many of the tablet features.

The following are some points to ponder when considering the ideal mobile device for your business:


How easy is it for your techs to see the screens on the device? Larger tablets provide easy visibility, but might be too large for some uses.


Does the device offer all of the functionality and application support that you need? Can it easily access a cloud based business application using wireless as well as cellular services? Can it provide phone call capabilities as well as email and text messaging? How effectively can it manage contacts and appointments?


Ideally, a mobile device for a field tech can fit easily into a pocket, a tool case or as part of a tool belt. The weight of the device and its ability to conveniently fit into precious technician space is important.

Expansion Options

Does the mobile device have room to grow if you decide to add more apps or features? Are there any costs involved to adding more memory or space?


Does the device have a warranty or service agreement that is suited for the rough environments of service technicians? What are the replacement or repair expenses associated with the device? Are there covers or other accessories that could help to protect the device?

Going mobile is a great benefit for the field service industry. Utilizing the full capabilities of field service mobile applications requires having devices that support the apps and work well for your field technicians. To determine what devices are best suited for your field service mobile applications you can speak with a knowledgeable partner with experience to guide you to the right solution.

Michael Runshe is an expert in feid service management solutions and ClickSoftware implementations. He currently serves as the marketing manager for Euclides Technologies Inc. You can follow Michael’s blog posts here.

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